Sales Conditions

Keramiek Atelier Marjoke de Heer is a Dutch registered company since 1993.

I carefully pack each order from my studio in Amsterdam and ship it by POST.NL. Your order should arrive within 3 – 5 working days within NL & Europe and 7 – 14 days to the rest of the world.

All orders will be send within 1 working week after it has been placed unless notified by me.

Custom or import duties: if your delivery country charges customs or import duties you will have to pay these charges. We have no control over the charges and customs policies vary widely from country to country. If you have questions regarding this you can contact your local customs office for information.

It is possible to cancel your order if it hasn’t been sent, just contact me and I will help you.
If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.

Please note that it is not possible to make a delivery to a PO box.

Return policy
If you are not completely satisfied with your ceramics, simply contact me first and return the unused product(s) in its original unbroken packaging with all enclosed documents within 14 days of receipt for a refund. The packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

Shipping & handling charges are not refundable, I will refund only the item costs. You are responsible for the goods and all shipping costs back to us.